Privacy Policy

How we collect, use, and protect your information

Introduction

This Privacy Policy explains how Telecom Australia Information Hub ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website. We are committed to protecting your personal information and your right to privacy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.

Last updated: January 2024

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide to us when you:

  • Contact us through our contact form or email
  • Subscribe to our newsletter or updates (if applicable)
  • Participate in surveys or feedback forms
  • Request information about our content

Personal information may include your name, email address, phone number, and any other information you choose to provide.

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Information We Collect from Third Parties

We do not actively collect personal information from third parties. However, we may use third-party services such as analytics tools that collect information on our behalf.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, maintain, and improve our services
  • Process information requests and enquiries
  • Send you technical notices and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents
  • Comply with legal obligations

We do not use your information for marketing purposes or to sell you products or services.

Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your information in the following situations:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as web hosting, analytics, and customer support. These service providers have access to your personal information only to perform specific tasks on our behalf.

Legal Requirements

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, or violations of our Terms of Use.

Business Transfers

We may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

How We Protect Your Information

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Any personal information you submit to us is stored on secure servers located in Australia. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Your Privacy Rights

In some jurisdictions, you may have certain rights regarding your personal information, including:

  • The right to access: You may request access to your personal information that we hold.
  • The right to correct: You may request that we correct any inaccurate or incomplete personal information.
  • The right to delete: You may request that we delete your personal information, subject to certain exceptions.
  • The right to restrict processing: You may request that we restrict the processing of your personal information.
  • The right to object to processing: You may object to our processing of your personal information.
  • The right to data portability: You may request that we provide your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the information provided in the Contact section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about cookies, please see our Cookie Policy.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Telecom Australia Information Hub
Level 10, 123 Collins Street
Melbourne, VIC 3000
Australia

Email: privacy@telecomhubaustralia.com
Phone: +61 3 9017 5584